WATCH: Tesla owner documents being stranded on Christmas Eve when car wouldn't charge

Julia Johnson

December 25, 05:58 PM December 25, 06:11 PM

A Virginia radio host didn't get exactly what he asked for this Christmas.

Domenick Nati, 44, shared a video on social media on Christmas Eve, showing viewers that his electric car from Tesla would not charge despite being plugged in. To make matters worse, it was 19 degrees Fahrenheit outside when the vehicle first refused to charge on Friday.

When Nati saw that his Tesla S battery was at 40% on Friday, he stopped to plug it in. However, he explained that "two hours went by and not much changed."

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"It was very slow, and the numbers got lower as the temperature dropped. Eventually, it stopped charging altogether," he added.

On Christmas Eve, he decided to try and charge the vehicle again, to no avail. "Battery is heating — keep charge cable inserted," he recalled the car saying. The battery had gained no charge an hour later.

"I have no other vehicle, so I decided to see if it just needed more time. Hours went by, and with only 19 miles left to empty, I chose to leave the car plugged in and get a ride back to my house," Nati continued.

He also claims Tesla's customer support did not respond to him about the issue.

Ultimately, he was forced to cancel his holiday plans because the car would not charge and there were no available rideshares in his area.